Frequently Asked Questions
Everything you need to know about our handcrafted leather goods and services.
What materials are used in Deadly Ponies products?
We use the finest ethically sourced leathers, including our signature Bulle Lambskin and Bovine leather, paired with high-quality brass hardware.
How should I care for my leather bag?
To maintain the longevity of your piece, we recommend using a leather conditioner every 2-3 months and avoiding prolonged exposure to direct sunlight or moisture.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, but most international orders arrive within 5-10 business days via our premium courier partners.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original, unused condition with all packaging intact.
Are your products covered by a warranty?
Every Deadly Ponies piece comes with a 12-month warranty covering manufacturing defects and hardware repairs to ensure your piece lasts a lifetime.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.